Refund policy
RETURN & REFUND POLICY
Last updated: September 2026
Thank you for shopping with No Chase Club.
We want you to be happy with your purchase. If you need to return an item, please read the following policy before sending anything back.
1. RIGHT TO CANCEL
If you are a consumer in the European Economic Area (EEA), you generally have the right to cancel your purchase within 14 days of receiving your order, without giving a reason.
The cancellation period expires 14 days after the day on which you, or a person you have designated (other than the carrier), receives the goods.
To exercise your right to cancel, please contact us at:
shopnochaseclub@gmail.com
You must clearly inform us that you wish to cancel your purchase before the cancellation period expires.
2. HOW TO START A RETURN
Please contact us at shopnochaseclub@gmail.com before sending any item back.
Do not send your return to the address shown on your original package unless we specifically instruct you to do so.
As our products may be fulfilled and shipped from different locations, the correct return address and return instructions may vary depending on your order.
Once your return request has been approved, we will provide you with the appropriate return address and instructions.
3. CONDITION OF RETURNED ITEMS
Returned items should be unused and in their original condition, with original packaging and tags where applicable.
You may handle and inspect the goods to the extent necessary to establish their nature, characteristics and functioning. However, you may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the goods.
4. REFUNDS
Once your return has been received and inspected, we will process your refund.
If your cancellation is made in accordance with the applicable cancellation rights, we will refund the payments we have received from you, including the standard delivery cost originally paid by you.
If you selected a more expensive delivery method than our standard delivery option, we are not required to refund the additional cost.
Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed.
5. RETURN SHIPPING COSTS
Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection laws, you are responsible for the direct cost of returning the goods after exercising your right to cancel.
If you receive a faulty, damaged or incorrect item, please contact us at shopnochaseclub@gmail.com before returning it. We will provide further instructions.
6. FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective or incorrect, please contact us at shopnochaseclub@gmail.com as soon as possible.
Please include your order number and, where applicable, clear photographs showing the issue.
We will review the issue and provide appropriate instructions for a replacement, refund or other remedy in accordance with applicable consumer protection laws.
7. EXCEPTIONS
The right to cancel may not apply to certain goods or services where an exception is permitted by applicable law.
This may include goods that are made to the consumer's specifications or are clearly personalised, where applicable.
Any exception will only apply where permitted by applicable law.
8. NON-RETURNABLE ITEMS
Items that cannot be returned under applicable law will be identified as such before purchase where required.
This does not affect your statutory rights in relation to faulty, defective or incorrectly supplied goods.
9. CONTACT US
If you have any questions about returns or refunds, please contact us:
No Chase Club
Email: shopnochaseclub@gmail.com
Iceland
Please contact us before sending any return. We will provide the correct return address and instructions for your specific order.